FAQ

Do I need an account to shop on Wreet?

No, it’s not mandatory to register ahead of purchase, but creating an account helps you track orders and save preferences

How do I create an account on www.wreet.in?

Click Register on the homepage, enter your details, and follow the prompts to set up your account.

I forgot my password. How do I reset it?

Click Forgot Password on the login page — we’ll send a reset link to your registered email.

Can I update my personal details after registering?

Yes! You can edit your profile information anytime from your account settings

What are the shipping charges?

We offer free shipping in India on all orders.

How long will delivery take?

Delivery timelines vary by product type:

  • Made-to-order: Typically 30–40 business days
  • Ready-to-Ship: Usually 5-7 business days

These are estimates and may vary due to courier delays, weather conditions, or other external factors.

How do I track my order?

Once your order ships, you’ll receive a tracking number and link via email to follow your delivery status.

What if I’m not available when the order is delivered?

Courier partners usually attempt delivery as per their policy. If delivery fails, they may reattempt or return the parcel to us. Contact our support team if you face issues.

Can I change my shipping address after placing an order?

Contact our customer support as soon as possible. Address changes can only be accommodated before the order is dispatched.

What is the return/exchange policy?

No Returns / No Exchange Policy

What is the return/exchange policy?

No Returns / No Exchange Policy

Can I return sale or discounted items?

Merchandise purchased on sale or discount is not eligible for refund but may be eligible for exchange or store credit as per policy.

Do you accept international returns or exchanges?

International return/exchanges are not offered. 

What payment methods are accepted?

We accept online payments via major credit/debit cards and secure payment gateways available at checkout.

Will I get a refund if I cancel my order?

Orders cannot be cancelled once placed unless the item is unavailable. Approved refunds are credited to your original payment account within 7 working days.

What if my transaction failed?

If payment fails, contact your bank. Any unauthorized amount collected will be refunded within 7 working days.

How do I choose the right size?

Please refer to our size guide on the product page for detailed measurements. If you’re between sizes, contact our support team for help.

Why does the product color look different online?

We strive for accurate product imagery, but colors may vary slightly due to device display settings.

How do I get in touch with customer support?

Email us at reach@wreet.in or use the contact form on the website. Support hours are 10:30 AM – 7:30 PM (IST).